Contact Us

Email us at [email protected]. That address reaches the editorial team behind Social Casinos, and it is the right place for corrections, questions about how the sweepstakes model works, or feedback on any operator we list. We read everything, and we prioritize messages that flag something inaccurate on the site.

One thing to know before you write: we are an independent comparison and review publisher, not a casino. We cannot open, close, unlock or verify an account, release a coin redemption, or look up your balance. Those requests have to go to the operator's own support team. The sections below explain which is which, and how to get a useful answer either way.

What we can help with — and what only the operator can do

Write to us at [email protected]	Contact the platform's own support
A welcome offer, coin amount or promotional term on our pages looks wrong or out of date	A promotion did not credit to your account
Questions about how Gold Coins and Sweeps Coins differ in general	Your Sweeps Coins balance or playthrough progress
A site we list no longer accepts players from your state	Whether your specific account is eligible to redeem
Feedback on a review, or your own experience with a listed brand	Identity verification (KYC) documents and prize redemption status
Press, partnership and advertising inquiries	Self-exclusion, purchase limits or account closure

If your message is about money, an account, or a redemption that has not arrived, the operator is the only party that can resolve it. Send us a note anyway if the experience was poor — patterns in reader reports feed directly into how we rank and describe these sites.

How to write a message we can act on

1. Name the platform. Use the exact brand name as it appears on our page.
2. Point to the page. Tell us which page and roughly where on it the problem is.
3. Say what you expected versus what you saw. "Your page says 100 million Gold Coins, the signup screen showed a different figure" is immediately actionable.
4. Include your state. Eligibility is decided state by state, so this changes the answer more often than anything else.
5. Attach evidence if you have it. A screenshot of an official rules page or a terms screen settles most disputes in one exchange.

Please do not send us ID documents, account passwords, card numbers or copies of verification paperwork. We have no use for them and no reason to hold them.

Corrections on the offers we list

Promotional terms on sweepstakes casinos change frequently, sometimes without notice, and they can differ by state or by the device you sign up on. The headline offers shown on this site — for example Spinblitz's 100 Million Gold Coins with the BLITZ JACKPOT, Lone Star's welcome offer of up to 500k GC and 105 free SC, or Casino.Click's 150 extra coins plus 10 free spins — are recorded as published and verified as of 2026. If the operator's own official rules say something different when you get there, the operator's rules govern. Tell us and we will check it.

A few corrections we get often, and what we do with them:

• Coin amounts changed. We re-check the operator's promotions page and amend, or remove the figure if it is no longer published anywhere official.
• State no longer served. Operators withdraw from states on their own judgment as well as in response to law changes. We update the eligibility note, and where a site becomes unavailable to a large share of readers we reconsider its position.
• Redemption minimum or processing time is different. We reference the operator's stated terms rather than our own experience, so we amend to whatever the current terms say.
• The brand has shut down or rebranded. We remove or relabel the listing.

Questions about coins, purchases and redemption we can answer generally

We cannot look into your account, but we can explain how the model normally works. Sweepstakes and social casinos run a two-currency system. Gold Coins are for play only and carry no prize value. Sweeps Coins are the promotional entries that can, once playthrough conditions are met and identity checks pass, be submitted for prize redemption under the operator's official rules.

Buying a Gold Coin package is optional. Legitimate promotional sweepstakes offer a no-purchase-necessary route to obtain Sweeps Coins — commonly daily login rewards, social media giveaways, or a mailed alternative method of entry set out in the official rules. If any site we list appears to make purchase the only path to entry, that is worth emailing us about.

Money questions readers send most

• What it costs to take part. Nothing, if you stay with free coin drops and the mail-in route. Coin packages, where offered, are priced by the operator and are a purchase of Gold Coins, with Sweeps Coins included as a promotional extra.
• Paying in. US platforms commonly support debit cards, ACH bank transfers and online payment providers; availability of e-wallets and other methods varies by operator and by state. Check the cashier before you commit.
• Getting paid out. Prize redemptions are typically handled by bank transfer or gift card, subject to a minimum Sweeps Coin threshold, playthrough conditions, and completed identity verification. Processing times vary and are set by the operator, not by us.
• Taxes. Prize redemptions may be taxable under federal and state rules. Keep your records and consult official guidance or a tax professional — we cannot advise on your situation.

Reporting a problem with a game or a library

The catalogs on these platforms generally break down into slots (including progressive jackpot titles), table-style games such as blackjack and roulette, crash and instant-win formats, and live dealer rooms where the operator offers them. Coverage differs a lot between brands — Crash Duel leans toward the crash and fast-round end, for instance, while broader lobbies mix slots with table games.

If a game behaves oddly — a round that will not resolve, a balance that does not update, an RTP or volatility figure displayed differently from what the provider states — report it to the operator first, because they hold the session logs. Copy us in if you think our description of that library is misleading. We do not test games or play sessions ourselves; our write-ups are based on published information and reader reports, and we say so plainly.

Sports, poker and the other products these operators run

Several sweepstakes brands run more than one product line under the same account — sweepstakes sportsbooks, poker rooms, bingo, or standalone social-only apps with no redemption at all. These sit under different promotional rules, different playthrough terms, and sometimes different state availability from the casino product. If you are writing to ask whether a coverage note applies to the casino lobby or the sportsbook, tell us which one you mean, because the answer is frequently not the same.

Eligibility, age and legal questions

We can point you to how the rules generally work; we cannot tell you that a particular site is legal for you to use. Sweepstakes casinos are governed largely at state level in the US. Some states are served by most operators, some have passed laws or taken enforcement action, and operators also withdraw from states on their own assessment of risk. Laws change often. Check the operator's current official rules and eligible-state list before you register.

Age minimums are usually 18 or over, though some operators set 21 or over either everywhere or in particular states. That is the operator's published rule, so verify it at signup rather than assuming. Identity verification before redemption is standard: government-issued photo ID, sometimes proof of address, and personal details matching your account.

Our terms of use set out what this site does and does not do, and who we are explains how the editorial team is organized.

Responsible play — please contact these services, not us

If gambling or coin purchasing has stopped feeling like entertainment, do not wait for a reply from us. Operators offer self-exclusion, purchase limits and cooling-off periods inside account settings, and blocking software can restrict access at device level. The National Council on Problem Gambling and Gamblers Anonymous provide confidential support in the US. Our responsible gaming resources collect the practical steps in one place.

How our rankings are decided, if that is your question

Some readers write to ask whether a brand paid for its position. Here is the plain answer: Social Casinos may earn commission when a reader signs up with a listed platform. Commercial relationships do not decide rank order or editorial ratings. Positions come from researched and verified factors — the clarity and accessibility of the no-purchase entry route, how plainly redemption minimums and playthrough conditions are published, breadth of the game library, state availability, payment and redemption options, and the quality of published support channels. We have not played, deposited or redeemed at these sites, and we never present an editorial rating as a customer-review score.

Every option we list has trade-offs. Large headline coin bundles, such as the multi-million Gold Coin offers at the top of our tables, are weighted heavily toward play-only currency, and the Sweeps Coin portion is what actually matters for redemption. Percentage-based offers like SplashCoins' 200% welcome offer or Crown Coins' 150% welcome bonus require a purchase to have any value at all, which makes them irrelevant to readers sticking to free entry. Smaller bundles such as Spree's 25,000 GC or Mr Goodwin's 125,000 free coins are modest by comparison, though the size of a signup bundle says very little about the ongoing daily rewards, which is where regular players get most of their value. If you think we have weighted any of that wrongly, that is a fair email to send.

Response times and what happens next

We aim to reply within two business days. Corrections that can be verified against an operator's published terms are usually the fastest to resolve. Questions that need us to re-check state availability across several brands take longer. Partnership and advertising inquiries are handled separately from editorial and never affect a listing's position.

If you would rather not email, the simplest alternative is to check the operator's own help center and official rules page first — most redemption, verification and eligibility questions are answered there in more detail than any third party can provide. When they are not, write to us and tell us where the gap was. That is genuinely useful to us.